For those in crisis:

GETTING STARTED
For non-crisis situations, the Access and Assessment Center serves as the central point of contact for the Kern County Mental Health (KCMH) System of Care. Call (661) 868-8123 for information about services. Walk-ins are accepted on a first-come, first-served basis. The Access and Assessment Center is open Monday through Friday, 8:00 a.m. to 5:00 p.m. A list of System of Care service providers for Kern County is available upon request.

DURING A CRISIS
Consider these options when you or someone you care about is experiencing a mental health crisis:

  • Call 911 if the situation is a life- threatening emergency.

  • Call the Mental Health Hotline at 800-991-5272, 24 hours a day, 7 days a week.

  • Visit the Psychiatric Evaluation Center/Crisis Stabilization Unit (PEC/CSU) located at the Mary K. Shell Mental Health Center.

CRISIS HOTLINE

The Kern County Mental Health Hotline (KCMHH) provides crisis counseling, suicide intervention, coping skills guidance, and referrals for persons who call and are in immediate crisis situations. Information regarding community-based resources, including other identified human-service needs and substance abuse services may be provided. Assistance is given to any individual who calls and there are no eligibility requirements. In addition, KCMHH staff provides a number of suicide prevention, intervention, and post-intervention trainings and outreach to individuals, local communities, schools and agencies. The KCMHH is dedicated to assuring individuals receive the highest quality, most effective, and culturally appropriate treatment, education, and support. 

Hours: 24 hours a day, 7 days a week. 

PEC/CSU

The Psychiatric Evaluation Center/Crisis Stabilization Unit (PEC/CSU) is an urgent care psychiatric unit with the goal of providing psychiatric care in the least restrictive environment possible, while still maintaining a safe, locked facility. The PEC/CSU is the designated facility for non-EMS (Emergency Medical Services) involuntary psychiatric evaluation in Kern County for minors and adults. PEC/CSU also provides services to individuals on a voluntary basis, including individuals with co-occurring substance use disorder concerns. The facility provides brief, culturally sensitive, individual and family crisis intervention services to those in crisis. The goal of the PEC/CSU is to resolve the immediate crisis within a few hours, and to provide linkage to appropriate follow-up resources. The PEC/CSU cannot write or fill prescriptions and does not provide medical services. PEC/CSU is open  24 hours a day, 7 days a week.

MOBILE EVALUATION TEAM

The Mobile Evaluation Team (MET) is dispatched by law enforcement when a mental health crisis is identified in the community. MET provides crisis intervention, voluntary and involuntary assessment for psychiatric hospitalization, and follow-up in the community. MET provides linkage to mental health services and community resources for minors, adults, senior adults, and veterans. In addition, MET provides briefings to Kern County hospitals and law enforcement. MET collaborates with law enforcement to provide Crisis Intervention Training for peace officers and also provides the county training for 5150 Certification (involuntary psychiatric hospitalization).

CRISIS CASE MANAGEMENT OUTREACH (CCMO)

Crisis Access Point provides screening and linkage services for adults entering the system of care through an acute psychiatric hospitalization. Services are recovery oriented and include assessment, intensive case management, medication support, individual therapy, and substance use disorder treatment. Linkage is provided to outpatient mental health teams and community providers.
 

Freise Hope House Liaisons provide screening, linkage, and brief case management for individuals entering the system of care through a stay at the Freise Hope House (FHH). Services are recovery oriented and include assessment, intensive case management, medication support, individual therapy and substance use disorder treatment. Linkage is provided to outpatient mental health teams and community providers. FHH is a short-term, voluntary, mental health crisis residential program, licensed by the State of California and run by Crestwood Behavioral Health Inc.

Adult Wraparound provides distinct services through inpatient and outpatient programs for adults currently served by the system of care. The inpatient program provides one-time hospital discharge planning assistance at the request of the primary treatment team. The outpatient program provides 6-8 weeks of intensified mental health services at the direction of the primary team. Wraparound services are intended to augment mental health services provided by primary outpatient teams and to reduce crises and hospitalizations through intensified case management/linkage, interventions, and individual counseling.

CARE COORDINATION UNIT

The Care Coordination Unit (CCU) serves as the representative for the Mental Health Plan, coordinating services with Managed Care Plans.  Our goal is to assist our clients and system of care teams to ensure that clients are coordinated with the services they require—both within our system of care and outside our system of care.  CCU will track and monitor clients’ access to services and ensure they are connected to the appropriate level of service upon discharge.  CCU works closely with the entire system of care, contracted service providers, and community providers to provide care management for the mental health system of care. 

CRISIS ADDICTION COUNSELING

Crisis Addiction Counseling (CAC) is an early recovery program for any adult who wants to stop using alcohol or drugs. The program lasts 12 weeks and participants are awarded a certificate after completion. The program includes 3 groups a week: Process, Psycho-education, and Life-skills; with individual counseling on request.

ACCESS AND ASSESSMENT

For non-crisis situations, the Access and Assessment Center serves as the central point of contact for the KCMH System of Care. Please call (661) 868-8123. 
Access: Initial screenings are provided to adults. The Access and Assessment Center provides assistance identifying and accessing community services, and provides system of care referrals to determine proper service placement. 
Assessment: The Access and Assessment Center is designed to evaluate the needs of adult individuals through completion of a psychosocial assessment. Assessment results produce individualized recommendations addressing the individual’s needs for the most appropriate treatment provider, either within or outside of the system of care.
Routine screenings and assessments for minors are not provided at Mary K. Shell Mental Health Center. For information about how to access non-emergency mental health services for minors, call the Crisis Hotline at 1-800-991-5272.

Hotline Information

Crisis Hotline:  

1-800-991-5272

Telecommunications Relay Service:  711

Suicide Prevention Hotline:

1-800-273-8255

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Crisis Services